Terms of service

Service provider: Digital Momentum d.o.o., Ivana Gundulića 24, 22211 Vodice, Croatia, company ID (OIB) 32646476004. Email: info@digitalmomentum.hr, phone +385 95 534 8556.

Effective from: 25 September 2026.

1. Scope of these terms

These Terms of Service (the Terms) apply to all offers, contracts and services that Digital Momentum d.o.o. (Digital Momentum) provides to a client. They form part of every offer and contract. Deviations apply only when agreed in writing. A client's own general terms do not apply unless Digital Momentum expressly accepts them in writing.

2. We work exclusively with businesses

Digital Momentum provides services exclusively to legal entities, sole traders and other entities that order services within their registered business activity (B2B). We do not enter into contracts with consumers within the meaning of the Croatian Consumer Protection Act, so consumer-protection rules do not apply to our relationship with the client.

By sending an enquiry, accepting an offer or placing an order, the client confirms that it is acting as a business and that the person ordering is authorised to represent it. Digital Momentum may request the entity's details (name, company ID, registered office) before starting work.

3. Offers and formation of the contract

Every engagement starts with a written offer stating the scope of the service, timeline, price and payment terms. An offer is valid for 30 days from its date unless it says otherwise. The contract is formed when the client accepts the offer in writing (including by email) or pays the deposit stated in the offer.

Anything not listed in the offer is not included in the price. Additional requests and changes of scope are agreed in writing, with a new offer or an addendum, before we start working on them.

4. Prices and payment

Prices are stated in euros. VAT is charged in line with applicable regulations and shown on the offer and invoice. Third-party costs used by the client (domain, hosting, ad budget on Google or Meta, licences, stock photography and similar) are not included in our price unless the offer expressly says so.

• Project services (website build, profile setup, one-off audits): unless the offer states otherwise, a 50% deposit before work starts and 50% before the finished work is published or handed over.
• Monthly services (maintenance, SEO, ad management, profile management): payment in advance for the current month, against invoice.
• Payment term is 8 days from the invoice date unless the invoice states a different term.

In case of late payment Digital Momentum is entitled to statutory default interest and reminder costs and may suspend work, including advertising campaigns, until the overdue amount is paid. Publication or hand-over of finished work is conditional on payment of all due invoices.

5. The client's obligations

The client supplies the materials, access and information needed for the work in good time (copy, photos, logo, access to the domain, hosting, Google and Meta accounts) and approves proposals within the agreed time. If the client is late with materials or approvals, deadlines move by the same period, and after 30 days of inactivity Digital Momentum may invoice the work completed so far.

The client warrants that it has the right to use all materials it supplies and that they do not infringe third-party rights. The client is responsible for content it supplies.

6. Intellectual property and ownership

Once the full agreed amount is paid, the client owns the finished work created for it: the website, copy, design and graphics made specifically for that project. Until full payment, all rights remain with Digital Momentum.

The domain, hosting, Google Business Profile, advertising accounts and analytics accounts are opened in the client's name or transferred to the client. The client keeps them after the engagement ends. General-purpose tools, templates and code that Digital Momentum uses across projects remain our property; the client may use them as part of the delivered work without time limit.

Third-party materials (fonts, photos, plugins, licences) are used under their owners' terms. Digital Momentum may name the client and show the delivered work as a reference unless the client prohibits this in writing.

7. Duration and termination

Project services end with hand-over or publication of the agreed work. Monthly services run for an indefinite period, unless the offer sets a minimum term, and either party may terminate them by written notice with a 30-day notice period, effective at the end of a calendar month.

If the client withdraws from a project after work has started, it pays for the work completed so far according to the offer, and at least the deposit. Digital Momentum may terminate the contract without notice if the client is more than 30 days late with payment or requests content that breaches the law or platform rules (Google, Meta).

8. Warranties and limitation of liability

Digital Momentum works professionally and diligently, in line with industry practice and platform rules. We do not guarantee specific positions in search results, a specific number of enquiries, calls or sales, or a specific return on investment, because these depend on the platforms, the market and competitors. The results we publish are based on real client data but are no guarantee for other projects.

We are not liable for damage caused by third parties (Google, Meta, hosting or domain providers), changes to their rules and algorithms, or service outages, nor for indirect damage or lost profit. Digital Momentum's total liability towards the client is limited to the amount the client paid for the service from which the damage arose in the preceding 12 months. This limitation does not apply to damage caused intentionally or by gross negligence.

The client must report any defects in writing within 14 days of hand-over. Defects resulting from our work are corrected free of charge within a reasonable time.

9. Confidentiality and personal data

Both parties keep the other party's business information obtained during the engagement confidential, including prices, figures and access credentials, and use it only to perform the contract. This obligation survives the end of the engagement.

We process personal data in line with our Privacy policy. When we process personal data of the client's customers on the client's behalf (for example through website forms or ad audiences), we sign a data processing agreement under Article 28 GDPR on request.

10. Governing law and disputes

Croatian law governs these Terms and every contract. We first try to resolve disagreements by agreement. If that fails, the court with subject-matter jurisdiction for Digital Momentum's registered office has jurisdiction.

11. Final provisions

Digital Momentum may amend these Terms. Amendments are published on this page with their effective date and apply to offers issued after that date; current contracts remain subject to the Terms in force when they were concluded unless the parties agree otherwise. If any provision is invalid, the remaining provisions stay in force.